1. Introduction
Welcome to Yantra Care. Yantra Care operates a digital electronics repair ecosystem that connects customers with verified technicians, service partners, repair centers and authorized personnel through our applications and website.
Yantra Tech is the dedicated technician application used by verified technicians, service engineers, district managers, administrators and authorized service personnel for receiving jobs, managing repairs, communicating with customers and maintaining service records.
This Privacy Policy applies collectively to:
- Yantra Care Mobile Application
- Yantra Tech Mobile Application
- Official Website
- Customer Dashboard
- Technician Dashboard
- Yantra Store
- YANI Artificial Intelligence Assistant
- Customer Support
- Payment Systems
- Inspection Services
- Repair Services
- Pickup & Delivery Services
By downloading, installing, registering or using any Yantra Care service, you acknowledge that you have read, understood and agreed to this Privacy Policy.
2. Scope of this Policy
This Privacy Policy governs all personal information processed through our platforms regardless of whether you access our services as:
- Customer
- Technician
- District Manager
- Store Partner
- Service Partner
- Business Partner
- Website Visitor
- Vendor
- Applicant
This policy also applies to information collected through customer support, emails, phone calls, WhatsApp communication, social media interactions, repair inspections, warranty claims and future Yantra Care products unless otherwise stated.
3. Definitions
| Term | Meaning |
|---|---|
| Company | Yantra Care and all its associated platforms, applications and services. |
| User | Any customer, technician, visitor or registered account holder. |
| Personal Information | Information capable of identifying an individual directly or indirectly. |
| Technician | A verified service professional using Yantra Tech. |
| Processing | Collection, storage, analysis, sharing, deletion or any operation performed on data. |
| YANI | Yantra Artificial Neural Intelligence used to assist diagnostics and service operations. |
4. Information We Collect
4.1 Information You Provide
- Full Name
- Email Address
- Mobile Number
- Password (encrypted)
- Profile Photograph
- Residential Address
- Service Address
- Identity Documents
- Business Information
- Communication Preferences
- Support Messages
- Repair Details
- Warranty Requests
- Invoices
- Payment Information
4.2 Technician Information
For technicians and service partners we may additionally collect:
- Government-issued identification documents
- KYC verification documents
- Bank account details
- UPI information
- PAN information where applicable
- Professional certifications
- Work experience
- Service history
- Ratings and reviews
- Earnings history
- Assigned jobs
- Attendance records
4.3 Information Collected Automatically
- IP Address
- Device Model
- Operating System
- Device Identifier
- App Version
- Browser Information
- Crash Reports
- Performance Logs
- Usage Analytics
- Session Information
- Diagnostic Logs
5. Device Permissions
Depending upon the features you use, Yantra Care or Yantra Tech may request certain permissions from your device.
| Permission | Purpose |
|---|---|
| Location | Booking services, technician navigation, live tracking and service availability. |
| Camera | Uploading appliance images, repair documentation and KYC verification. |
| Photos & Media | Selecting existing images for repair requests and profile management. |
| Notifications | Booking updates, technician alerts, payments and support communication. |
| Storage | Saving invoices, warranty documents and downloaded files. |
You may disable these permissions at any time through your device settings. However, certain features may no longer function properly.
6. How We Use Your Information
We process information only for legitimate business purposes including:
- Creating and managing user accounts.
- Providing repair and inspection services.
- Assigning technicians.
- Processing bookings.
- Generating invoices.
- Managing warranty claims.
- Customer verification.
- Fraud prevention.
- Payment processing.
- Service quality improvement.
- Training YANI AI systems.
- Customer support.
- Legal compliance.
- Internal analytics.
- Business reporting.
- Security monitoring.
7. Legal Basis for Processing
Yantra Care processes personal information based upon one or more of the following legal grounds:
- Your consent.
- Performance of contractual obligations.
- Compliance with applicable laws.
- Protection against fraud.
- Legitimate business interests.
- Public interest where legally applicable.
We process only the minimum information reasonably necessary to provide, operate and improve our services.